Quick support
The fastest way to get help:1
Chat support
Use the chat feature on kive.ai for immediate assistance
2
Check documentation
Browse our guides for detailed information
Contact methods
Contact support via the in-product chat on kive.ai by clicking Help > Get support.Priority support
Pro and Enterprise plan members receive enhanced support benefits that ensure faster resolution:- Priority response times with guaranteed SLA
- Advanced technical support from specialized agents
- Dedicated assistance for complex implementation questions
What to include
Help us help you faster:Account details
- Workspace name
- Your email address
- Subscription type
Issue details
- Clear description
- Steps to reproduce
- Error messages
- Screenshots if applicable
Business hours
Plan your support requests around our availability to ensure timely responses:- Monday to Friday - Full team availability during business hours
- Standard response - Within 24 hours for most inquiries
- Priority support - Faster response times for Pro/Enterprise urgent issues
- Weekend coverage - Limited availability for critical issues only
Security concerns
Security matters receive special handling to protect your account and workspace:- Mark your message as “Security Issue” to flag for immediate attention
- Include detailed information about the security concern or potential threat
- Expect priority handling with expedited response times regardless of plan level